Knowledge Management Strategy and Implementation Consulting
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Janet Guptill, as President of KM At Work, Inc., works with her clients to identify and systematically manage the unique intellectual capital of their business, in order to yield enhanced customer service, new product innovation, and improved operating performance.
Janet brings to her clients more than 25 years of experience in the healthcare industry, providing strategic decision support resources for hospitals and health systems, hospital membership consortia, and professional services firms serving the healthcare industry.
Janet serves complex, multi-location organizations with diverse product lines, and assists them in implementing large-scale strategic initiatives. She provides overall project leadership, detailed project research and staff support, and ensures timely results-all within a consensus-building operational framework.
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Embedding knowledge management as “a way of work” and fundamental to the health system’s culture is at the core of what we do. For five years KM at Work, Inc. has worked with hospital alliances and health systems to adopt a strategic framework to foster the transfer and spread of best practices and “connect the dots” within the organization: technology, leadership and culture, and formal and informal learning. We invite you to learn more about knowledge management, why its adoption is crucial to safe, effective and efficient patient care, and how our services will help your healthcare organization build its core competency in knowledge management.
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Some of our Clients:
§ American Hospital Association
§ Catholic Healthcare Audit Network
§ Scottsdale Institute
§ Child Health Corporation of America
§ Catholic Health Initiatives
§ Bon Secours Health System, Inc.
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Sample Consulting Projects
Examples of project management leadership include:
Collaboration on the design and implementation of a knowledge management approach for a national hospital system with 67 hospitals in 19 states, 67,000 employees, and $6 billion in annual operation revenues. Creation of a national knowledge community of health system managers engaged in physician hospital partnering, in order to identify and benchmark key operational best practices, and improve financial performance of hospital-affiliated physician practices. Facilitation of internal product development processes for a national consulting firm, resulting in the introduction of new business lines and a cohesive pricing strategy for services provided.
Background and industry experience includes:
Vice President, Knowledge Management for a consulting subsidiary of Ascension Health, the largest U.S. not-for-profit health system. Senior Vice President, Marketing and Sales for Care Science, an internet-based clinical outcomes management company. Vice President, Business Development for Sachs Group (now Solucient), responsible for introducing the company's first products. Manager, Health Care Strategy Practice, Ernst & Young, as well as Independent consultant serving international healthcare clients in the United Kingdom and Portugal. Administrative associate, University of Chicago Hospitals and Clinics and Alton Ochsner Medical Foundation Masters degree in Health Systems Management, Tulane University and Bachelors degree in Health Services Administration, University of Arizona
Value added to consulting engagements includes: Immediate synthesis of the client's competitive position and unique knowledge-based processes, bringing focus to key business issues. Competent, large-scale, complex project management, in order to turn strategic challenges into successfully implemented organizational strategies in a timely, cost-effective manner. Skillfully facilitated consensus-building among multidisciplinary professionals to create sustainable knowledge-base.
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